Email support your whole team can run.

Custorva turns your support inbox into shared conversations and tickets, with assignment, SLAs and internal collaboration built in.

Email support

Shared email inbox

Customer emails arrive as threaded conversations your whole team can see. Replies go out from your own domain through your own Postmark server.

Tickets with a full history

Every conversation carries a ticket with status, priority, assignee and team. Every change is recorded with who made it.

Teams and assignment rules

Group agents into teams and route new tickets automatically by rule, so nothing waits unowned.

SLAs in business hours

First-response and resolution targets per priority, team or customer tag, with calendars and holidays. Agents are warned before a breach.

Internal notes and collision warnings

Notes and @mentions customers never see, reply templates, and a warning when a colleague is already replying.

Customer records

Customers and companies with contact identities, tags, custom fields, duplicate detection and CSV import.